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| | Allure Furniture Designs promises to bring to you Designer Furniture at discounted prices. We strive to carry only quality products form the best manufacturers. We have been in the furniture business for over twenty years. We pride ourselves in our customer service and will personally make sure that every customer is completely satisfied.
Allure Furniture Designs .com 675 S. Arroyo Parkway Suite 500 Pasadena, CA 91105
Phone: 626-431-2545 Toll Free: 866-494-0304
Email: info@allurefurnituredesigns.com info@allurefurnituredesigns.com
FREQUENTLY ASKED QUESTIONS:
HOW DO I PLACE AN ORDER?
You can order several different ways. Order online, just follow the directions after clicking the order button. You may also place an order over the phone, fax, or mail directly to us.
WHAT FORM OF PAYMENT CAN I USE?
Allure Furniture Designs accepts American Express, Visa, MasterCard, Discover, and PayPal. Checks, Money Orders and Cashiers Checks are accepted as well. All checks must clear prior to shipment. Returned checks will result in a $25 service charge. Sorry we do not ship orders COD.
HOW WILL MY FURNITURE SHIP?
UPS or Federal Express Deliveries - When possible, your merchandise will ship via UPS or Federal Express. UPS and Federal Express will usually deliver to your door but they will not notify you prior to delivery.
Truck Deliveries - All items that exceed UPS or Federal Express shipping requirements will ship Common Carrier. Most of the time the driver will bring your order to your doorstep (ground floors only). However the driver is not obligated to unload or carry furniture inside your residence. Some assistance to the carrier may be needed at the time of delivery.
*Please note that if an item has to be freighted, delivery may normally be expected with in 1 to 3 weeks.
WHEN WILL MY FURNITURE ARRIVE?
Most of our orders will ship within 2-4 days. Delivery can be expected within 1-3 weeks. If there are any changes in the delivery schedule we will notify you immediately.
HOW MUCH IS SHIPPING?
To calculate shipping, add the items to your cart and press "checkout". Enter your shipping information and press "continue". The shipping information is automatically calculated and shown at this time. If the item is to large to ship UPS you must select the option of Common Carrier to calculate shipping.
WHAT IF AN ORDER ARRIVES DAMAGED?
Our Manufacturers ship their products out in the best and most secure packaging available, only on rare occasion will there be a damaged order. If the package has obvious damage and the product has also been damaged please refuse the order and call us as soon as possible so that we can rush you a replacement order. If there is not visible damage at the time of delivery and you find the product damaged after opening the package you will need to contact us immediately. Replacement items or parts will be sent out immediately. ALL DAMAGES MUST BE REPORTED WITHIN ONE WEEK AFTER RECEIVING THE ORDER.
WHAT IS THE CANCELLATION POLICY?
Once the manufacturer has processed or shipped your order we are than unable to cancel the order. If the product has been shipped you will be responsible for inbound and outbound shipping charges, plus a 15% restocking fee. These charges will be deducted from your refund.
WHAT IS THE RETURN POLICY?
You will need to contact us for a return authorization at that time we will instruct you as to where and how to return the merchandise.
All returned merchandise must be returned in the original
packaging and must include all packing materials and accessories. You will be responsible for all shipping charges inbound and outbound plus a 15% restocking fee .
WHO HANDLES CUSTOMER SERVICE?
We pride ourselves in our customer service. We carry only quality products form the best manufacturers. We will do everything possible to make your shopping experience with us enjoyable. You can contact us during regular business hours and we will help you with any questions or problems that you may have. The manufacturer should be contacted directly for replacement parts or assembly instructions.
WHAT IS THE WARRANTY/GUARANTEE POLICY?
All products are covered under the manufacturer's warranty.
We strive to carry only quality products that rarely require utilization of the manufacturers warranty. For any Warranty information you can also contact us.
WHEN WILL I BE CHARGED?
Your credit card will be charged within 72 hours from the time you place your order. This applies to back orders as well.
WILL I BE CHARGED SALES TAX?
Sales tax will be charged only to orders that are shipped to California and will be calculated in your final total.
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